WoodmenLife's Secure Email Services

In order to protect the confidential information entrusted to us, Woodmen of the World encrypts all of our outbound email by default. This webpage describes Woodmen's secure email system hosted by Cisco Registered Envelope Service and provides help and online Frequently Asked Questions (FAQ) resources.

Woodmen uses Cisco Registered Envelope Service (CRES) to encrypt email. This service allows businesses to send encrypted messages via registered envelopes. The registered envelope is an encrypted email attachment, which is password-protected and can only be opened by authorized recipients who authenticate themselves.

First-Time Recipients,  Opening Your First Registered Envelope

You will need to enroll with the service to authenticate your message. After opening the registered envelope, click on the Register link to register with the service. If the Register link does not appear, click on the forgot password link as you have already registered.

Which password do I enter on a Registered Envelope?

The first time you receive a Registered Envelope, you are asked to register with Cisco Registered Envelope Service to create a free user account. Use the password that you create during registration to open all future Registered Envelopes that you receive.

What happens if I forget my password?

If you forget your password, click the Forgot password? link on a Registered Envelope to reset your password. Cisco Registered Envelope Service will send a New Password message to the email address associated with your account.

If you have specified security questions for your account, the New Password message contains a link to your security questions. Answer the questions to access the Create New Password page. Choose a new password, and use that password to log in to your account.

Opening Envelopes When You Are a BCC Recipient

If you are a BCC recipient of a Registered Envelope, your email address is not listed in the To field.

To open the envelope, complete the following steps:

  1. Click the option labeled "Select a different address."
  2. In the drop-down list, select "Address not listed."
  3. Enter your address manually.

What is the "Remember me on this computer" option?

When you open a Registered Envelope using your password, your browser can store your login information. If you select the "Remember me on this computer" option, opening Registered Envelopes involves fewer steps.

Important – If you use a shared computer, do not select the "Remember me on this computer" check box.

When you select the "Remember me on this computer" option, the browser stores a persistent cookie that Cisco Registered Envelope Service uses to identify you when you open a Registered Envelope. Note – If you want to open Registered Envelopes without entering your password each time, you must select the "Remember me" option.


Additional Information From Cisco CRES Support site:

Frequently Asked Questions

Find answers to common questions about opening encrypted email, registering for Cisco Registered Envelope Service, and configuring optimal browser settings.
Cisco CRES Frequently Asked Questions (FAQ)s

Contact Cisco CRES Customer Support

Cisco CRES Customer Support can provide assistance by email. Telephone support is also available in some locations.
Contact Cisco CRES Customer Support

For more information about Registered Envelopes and the Cisco Registered Envelope Service, refer to the Cisco Online Help Resources.


WEB146 - 6/1/2015