Frequently Asked Questions
Customer Service can be reached at 1-800-225-3108. We are open from 7am - 5pm Monday - Thursday, and Friday 7am - 12pm (Central Time). Our Customer Service specialists are available to serve you in English or Spanish.
Yes, you can view your certificates/policies by creating an online account. After creating your online account, any certificates/policies on which you are the owner and the insured will automatically be connected and viewable in your online account. If you have any issues with creating an account, please contact Customer Service at 1-800-225-3108.
To create an online account, please visit our Member website. You will then need to provide a unique user name, a valid email address, and a password, along with answering four security questions. After acknowledging the Terms and Conditions, click the Next button to continue.
On the next screen, you will need to provide the last four digits of your social security number, your date of birth and your mailing zip code, then click the Submit button. Once your information has been connected in our systems, you will be prompted to log in using the user name and password you created.
Upon logging in, you will see the certificates/policies on which you are the owner and the insured.
If you require further assistance please call our Customer Service at 1-800-225-3108. Representatives are available Monday through Thursday, 7:00 a.m. to 5:00 p.m., and Friday 7:00 a.m. to 12:00 p.m. (Central Time).
This means the site was unable to find your records based on the information you entered in your profile. To make sure that we have the correct information for you on file and to resolve this issue quickly, please contact Customer Service at 1-800-225-3108, or contact us online and include your name, certificate/policy number(s) and request.
You can make a one-time, non-recurring premium payment from your checking or savings account after creating an online account. Log in to your account, then click on the Payments tab at the top of the screen. Complete the online form and then click the Submit button.
You can have your payments automatically withdrawn from your bank account on a recurring basis for certificates/policies. This is very convenient, eliminates late payments and may be eligible to receive a premium discount. Log in to your account and choose the Forms tab at the top of the page. Fill out the Pre-Authorized Payment Plan Form completely, print it, get the appropriate signature(s) for the account, and mail it to WoodmenLife.